Other Policies
 


 

This page contains information regarding our various policies, covering our policies on 1) poaching and the sale of plants and material obtained from the wild, 2) collection of sales tax from New York State Residents and 3) our replacement plant policy. Please also consult our Privacy Policy page for privacy policy information.

Please choose from the following items:

1.  Policy Against the Sale of Harvested Plants and Material from the Wild
2.  NYS Sales Tax Policy
3.  Shipping Policy
4.  Replacement Plant Policy

5 Rush Order Policy
6.  Delivery Rescheduling and Order Cancellation Policy
7 Cash Sales Policy



Policy Against the Sale of Harvested Plants and Material from the Wild
Latest version: 29 Mar 2012

We continue to support the efforts of the International Carnivorous Plant Society, the North American Sarracenia Conservancy and the many other organizations that seek to curtail and, if possible, stop the decline of carnivorous plant populations and their habitats in the wild. In accordance with their efforts, we will never support the sale of plants or plant material that is directly harvested from the wild. Likewise, we discourage the introduction of carnivorous plants as invasive species into habitats in which they are not endemic.


 

NYS Sales Tax Policy
Latest version: 03 Apr 2013

Midtown Carnivores is the holder of a validated Certificate of Authority from the New York State Department of Taxation and Finance. As per New York State law, we are required to collect 8.875% sales tax for retail sales on this site. Our New York State Vendor information is available upon request.




Shipping Policy
Latest version: 03 Apr 2013

Although our primary mode of operation is courier delivery of potted carnivorous plants, we can accommodate special requests to ship purchases outside of New York City. Shipments, when done, are sent USPS Priority Mail  w/ tracking, or by USPS First Class Parcel with tracking. Insurance is also available, depending on the size of the order. Though not recommended for beginner growers, the purchaser may opt to have certain plants shipped bare root.

The Replacement Plant Policy, below, does not apply to shipped orders. If there is a problem with your delivery, please contact us, and we will make specific arrangements on a case-by-case basis.

Orders for shipment outside of New York state are not subject to NYS sales tax.
Placing a purchase is an acceptance of the terms and conditions of this policy, and the understanding that these terms and conditions may change.

To place an order for shipping outside of New York City, please contact us using the contact information at the bottom of the page.




Replacement Plant Policy
Latest version: 29 January 2017

The cultivation of carnivorous plants is an exciting hobby that does require practice. If you are a first-time grower, and are having difficulty with one of the plants listed below within seven calendar days of receipt, we will replace the plant (one time only) and try to help you figure out what growing conditions can be altered to better suit your plant.

Please contact us by email or by phone (contact information at the bottom of every page) if you are having difficulties. Please be prepared to bring the plant with you to receive its replacement.

If a replacement plant is unavailable due to stock issues, a plant of a similar genus or a refund may be offered in its stead..

Purchase of a plant through our site is an acceptance of the terms and conditions of this policy, and the understanding that these terms and conditions may change.




Rush Order Policy
Latest version: 22 September 2014

Standard orders are scheduled for delivery at least two days in advance. In the event that a next-day delivery is requested, a $2 rush fee will be added to orders whose subtotal (before sales tax) is $20 or less, or a $3 rush fee will be added to orders whose subtotal is greater than $20. Requests for rush orders must also provide a phone number, so that payment and delivery details can be worked out in real time. Rush order requests must be placed prior to 5:30PM the day before delivery.




Delivery Rescheduling and Order Cancellation Policy
Latest version: 14 May 2015

Requests to reschedule within 12 hours of delivery:
Orders for which the buyer requests the rescheduling of a delivery within 12 hours of the previously agreed delivery time may incur a $2 charge at the discretion of Midtown Carnivores. A great deal of time is taken to pack plant orders, and deliver them into Manhattan, and last-minute cancellations of deliveries require us to re-transport the plants back to their source at the end of the day, and unpack them into their growing areas.

Requests to cancel within 12 hours of delivery:
Paid orders (or orders on deposit) for which the buyer requests a complete order cancellation on or after 5:00 AM of the first scheduled date of delivery may be subject to a (literal) restocking fee of $5 or 10% of the order total, whichever is greater, at our discretion. (Cancellations requested prior to 5:00AM of the first scheduled date of delivery will not incur a charge.)

The two fees in this policy may be mutually exclusive, at our discretion.

All cancellation requests and rescheduling requests may be done through email, phone and/or text.




Cash Sales Policy
Latest version: 14 May 2015

As of May 15, 2015, all orders for which cash is the requested payment method will require a deposit of either $5 or 10% of the order total (whichever is greater) via PayPal for the order to be placed. This deposit will be applied
to the balance of the order upon delivery; the remaining balance must be paid for by cash at time of delivery.

The deposit will be fully refunded if the order if an order cancellation is requested by email at least 12 hours prior to the scheduled time of delivery. Orders for which cancellation is requested within 12 hours of the scheduled time of delivery may be subject to the "Delivery Rescheduling and Order Cancellation Policy" above at our discretion.

Repeat customers may request that this deposit process be waived, at our discretion.