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COMMUNICATIONS
1. If I place my order this morning, can I receive my order this
afternoon? |
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Please note
that we are currently offering only limited retail sales, as we
shift our focus to educational programs.
While we
frequently do process next-day orders, we are unable to process
same-day orders due to logistical limitations.
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2. If I place my order today, can I receive my order
tomorrow? |
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Please note that we are
currently offering only limited retail sales, as we shift our
focus to educational programs.
Barring extenuating
circumstances, next day delivery is available. Because of our
ordering process, the most expedient way to place a
next-day-delivery order is by phone, as we will need to
finalize both delivery location and time, as well as receive
payment by 10PM for delivery the next day. (Please bear in mind
our hours of communication, listed in the FAQ right below (#3).
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3. I left a phone/email/Facebook message this morning. Why haven't I
heard back yet? |
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For logistical reasons,
our hours of phone communication are from 12PM-1PM and
4PM-10PM on weekdays, and all day on weekends.
Likewise, our hours of email communication are from 5PM-10PM on
weekdays and all day on weekends. Our fastest responses are to
voicemails on our main number,
347-GO-4-VFTs
(347-464-8387). We do reply to all
messages.
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COURIER DELIVERY
4. At what times can my free delivery be
scheduled? |
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Please note that we are currently offering only limited retail
sales, as we shift our focus to educational programs.
We
can typically do deliveries between 3:30PM and 7:30PM
on weekdays. If those time ranges do not work for you, we
will gladly work with you to find a time that does.
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5. Can I schedule my free delivery on a
weekend? |
| Weekend deliveries
are unavailable, with apologies.
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6. None of the listed transit hubs are convenient for me.
Can I take
delivery at any other MTA stops? |
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Although our standard delivery locations are
Times Square, Penn Station, Port Authority, Union Square and
Barclay's Center (Brooklyn), we can do deliveries at other stops in
the MTA subway system as well. However, we may not be able to
accomodate all requests. Give us a call and we'll see if we can
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SHIPPING
7. I live outside of the five boroughs/New York. Do
you ship orders through the mail? |
| Although it's not
our primary method of operation, we can offer shipping of orders
either through USPS Priority Mail Flat Rate for large orders, or
USPS First Class Mail for smaller orders. Please contact us for
a price quote.
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8. I live outside of the United States. Do you ship
orders internationally? |
Unfortunately, we
do not have the necessary permits to ship live plants
internationally.
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PAYMENT
9. I'm unable to use PayPal right now. What other
methods do you accept? |
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While our preferred
method is PayPal, we can, on occasion, accept cash payments on
delivery. However, this payment method is typically, though not
exclusively, reserved for repeat customers,
As of May 15, 2015, cash orders may requires a
refundable/creditable deposit through PayPal. The full terms of
our cash sales policy are here:
cash sales policy
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MIDTOWN
CARNIVORES
10. Where is the Midtown Carnivores store located?
Can I go there to
buy/pick up plants? |
| We do not have a
physical "brick & mortar" storefront, due to the costs involved.
Our business model involves our bringing your plants to the
location most convenient to you in Manhattan. That being said,
we do occasional deliveries to Brooklyn; please
contact us if this would be preferred.
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11. Will you be carrying any rarer carnivorous plants
than the ones listed? |
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Our inventory does vary from quarter to quarter,
but generally we are scaling back our retail sales, rather than
expanding them.
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12. I'm looking for this
specific species of plant..? |
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If
there's a specific plant you're looking for, send us an email,
we may be able to point you in the right direction.
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13. Will you be providing carnivorous plants
wholesale? |
| Unfortunately, we
do not currently offer wholesale plants.
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