COMMUNICATIONS
1. If I place my order this morning, can I receive my order this
afternoon? |
While we frequently do process next-day orders, we are unable to
process same-day orders due to logistical limitations.
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2. If I place my order today, can I receive my order
tomorrow? |
Possibly,
depending on logistics. The best way to place a rush order is to
call us at
347-GO-4-VFTs
(347-464-8387). Requests
for rush orders must also provide a phone number,
so that payment and delivery details can be worked out in real time.
Rush order requests must be placed prior to 5:30PM the day before
delivery. In the event that a next-day delivery is requested in New Jersey,
a $3 rush fee will be added to orders whose subtotal (before sales tax)
is $20 or less, or a $4 rush fee will be added to orders whose subtotal
is greater than $20.
Note: Generally, we will not
be not be able to accomodate rush deliveries to New York City,
unless it is for the day of another already-scheduled delivery.
All orders
requesting postal shipping will ship
either USPS Ground Advantage or USPS Priority Mail after payment
is received. We do not offer overnight shipping.
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3. I left a phone/email/Facebook message this morning. Why haven't I
heard back yet? |
For logistical reasons,
our hours of phone communication are from 12PM-1PM and
5PM-10PM on weekdays, and all day on weekends.
Likewise, our hours of email communication are from 5PM-10PM on
weekdays and all day on weekends. Our fastest responses are to
voicemails on our main number,
347-GO-4-VFTs
(347-464-8387). We do reply to all
messages.
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COURIER DELIVERY
4. At what times can my free delivery be
scheduled? |
For
Secaucus
deliveries: we can typically do deliveries 12:15PM-12:45PM
or 4:15PM-4:45PM on weekdays.
For
Bayonne
deliveries: we can typically do deliveries 5:00-6:00PM
on weekdays, or times by request on weekends,
depending on our availability.
For NYC,
please see the front page of the website for available delivery
dates, or send us an email.
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5. Can I schedule my free delivery on a
weekend? |
Depending on our
availability, we may be able to do deliveries to Bayonne on
weekends, and sporadically to Manhattan on select weekend dates
as well.
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SHIPPING
6. I live
outside of the Hudson County NJ and NYC. Do
you ship orders through the mail? |
We offer USPS shipping
for orders through the
mail, for both NJ orders, NYC orders and the rest of the country. Unpotted plants are shipping as USPS
Ground Advantage starting at $8. Potted plants will ship USPS Priority Mail starting
at $12.
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7. I live outside of the United States. Do you ship
orders internationally? |
Unfortunately, we
do not have the necessary permits to ship live plants
internationally.
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PAYMENT
8. I'm unable to use PayPal right now. What other
methods do you accept? |
While our preferred
method is PayPal, we can accept Venmo and Zelle.
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MIDTOWN
CARNIVORES
9. Where is the Midtown Carnivores store located?
Can I go there to
buy/pick up plants? |
We do not have
a physical "brick & mortar" storefront, due to the costs
involved.
Our business model involves our bringing your plants to you in
either Bayonne, Secaucus or NYC by appointment.
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10. Will you be carrying any rarer carnivorous plants
than the ones listed? |
While we are actively expanding the range of our selection, we
will likely not seek to offer ultra-rare plants as standing
inventory in the foreseeable future. While there may be an
occasional rooted Nepenthes cutting or Sarracenia division
offered, we are not looking to heavily expand into the realms of
collector plants at this time. That may change in the future,
but time will tell.
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11. I'm looking for this
specific species of plant..? |
If
there's a specific plant you're looking for, send us an email,
we may be able to point you in the right direction.
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12. Will you be providing carnivorous plants
wholesale? |
Unfortunately, we do not currently offer wholesale plants.
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